We are here to help.
Answers to common questions about your purchase.
How do I receive my product?
Open your purchase link, enter your details and confirm your email address. You will receive delivery updates by email.
My code has already been redeemed
Check your inbox and spam folder. If you do not recognise the request, contact support through the platform where you bought the product.
I entered the wrong name or email
You can edit your details before confirming. If you have already confirmed, contact support through your purchase platform with your order reference.
Does registration activate my licence instantly?
Your request is received when you confirm. We will email you when your product is ready.
Do I need to share my Autodesk password?
No. We only ask for your name and email address. Never share your Autodesk password.
Need help with your purchase?
Contact the support team through the platform where you purchased this product. Have your order reference ready.